At TripleSave.AI, your privacy is fundamental to our business. We built TripleSave.AI to help you save money, time, and effort on expense tracking and tax optimization, and we know that doing this requires your trust. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information you provide directly to us and information we collect automatically when you use our Service.
Information You Provide
- Account Information: Name, email address, password, and phone number
- Financial Data: Expense records, receipts, income information, and tax-related documents
- Payment Information: Credit card details (processed securely through our payment processor)
- Communications: Support requests, feedback, and correspondence with us
Information We Collect Automatically
- Usage Data: Features you use, actions you take, and time spent in the app
- Device Information: Device type, operating system, browser type, and IP address
- Location Data: General location based on IP address (not precise GPS location)
- Cookies and Similar Technologies: We use cookies to maintain sessions and remember preferences
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our Service. Specifically, we use your information to:
- Process and categorize your expenses using AI technology
- Generate tax-optimization reports and identify deductions
- Send you transaction confirmations and important updates
- Provide customer support and respond to your requests
- Detect and prevent fraud, abuse, and security issues
- Improve our AI algorithms and Service features
- Comply with legal obligations and tax reporting requirements
🔒 Your Data, Your Control
You always have control over your data. You can:
- Export your data at any time
- Delete specific expenses or your entire account
- Opt out of non-essential communications
- Request a copy of all data we have about you
3. How We Share Information
We do not sell, trade, or rent your personal information to third parties. We share information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our Service:
- Cloud Storage: Amazon Web Services for secure data storage
- Payment Processing: Stripe for payment transactions
- Analytics: Google Analytics for aggregated usage statistics
- Email Service: SendGrid for transactional emails
These providers have access only to the information necessary to perform their services and are contractually obligated to protect your data.
Legal Requirements
We may disclose information if required by law, such as in response to a subpoena, court order, or government request. We will notify you of such disclosures unless prohibited by law.
Business Transfers
If TripleSave.AI is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
- Access Controls: Strict access controls and authentication for our systems
- Regular Audits: Security audits and vulnerability assessments
- Employee Training: All employees are trained on data protection practices
- Secure Infrastructure: SOC 2 compliant data centers
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
California Residents (CCPA)
- Right to know what personal information we collect and how we use it
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your privacy rights
European Users (GDPR)
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
To exercise any of these rights, please contact us at support@triplesave.ai.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. Specifically:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion | Service provision |
| Financial Records | 7 years after creation | IRS requirements |
| Support Tickets | 2 years | Service improvement |
| Usage Analytics | 1 year | Product development |
7. Children's Privacy
TripleSave.AI is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete that information immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission.
9. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Analyze how our Service is used
- Detect and prevent fraud
You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our Service.
10. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. For significant changes, we will provide additional notice through email or in-app notifications.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Email: support@triplesave.ai
TripleSave.AI, San Francisco, CA
For urgent privacy concerns, we aim to respond within 48 hours.
13. Privacy Policy Agreement
By using TripleSave.AI, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.